FAQs

u12know is a community portal that helps you to simplify and demystify your lifestyle financial goals for investment and protection. Including the importance of personal wellness and its correlation to your personal financial wellbeing through awareness and education.

Besides reading articles and seeking advice on u12know you can utilize our calculators to understand your financial and health standing. In addition you can create your lifestyles and add Lifestyle Financial Goals to understand your needs better.

You can Share-with-a-Friend when you log into your profile dashboard. A personalised QR code and referral code will be generated for you to share with your friends.

Yes, you are more than welcome to contribute, in fact you are encouraged to! Just send an email with your article to mail@u12know.com for the admin to review prior to publishing.

If you are unable to login, due to forgotten login credentials, kindly reset your password. If you are still unable to log in kindly send an email to support@u12know.com or you can get in touch with our customer representative via our Facebook Messenger.

We value your opinions and feedback. You can send your complaints to mail@u12know.com

When you refer a friend your get rewards; please refer to the rewards listing page.

Please refer to the rewards listing page at Exclusive Redemption to select the desired reward. Digital vouchers such as Shopee vouchers will be delivered within 24 hours via app notification or email. Whereas for physical vouchers, kindly provide your delivery address when requested.

You will receive your vouchers within 24 hours. If you have not received your vouchers after 24 hours, kindly get in touch with our customer representatives via our Facebook Messenger.

You will obtain one FREE Lucky Spin every 24 hours.

Your reward coins will expire after 12 months. You can check your balance and validity on your profile dashboard.

You will be rewarded with coins, that can be redeemed for vouchers.

Each share will earn you 100 coins.

100 coins will allow you to redeem a voucher worth RM1.

You will need to accumulate RM5 worth of voucher values for you to cash out the reward.

In the unlikely event that you are unable to redeem your rewards, kindly get in touch with us via email support@u12know.com or via chat through Facebook Messenger.

By successfully purchasing any of the 5 (five) insurance products offered by AXA Affin General Insurance Bhd and AXA Affin Life Insurance Bhd, you will be entitled to redeem 1 Shopee voucher. The more insurance product that you buy, the more Shopee vouchers you can redeem.

Email us the proof of purchase (receipt) from AXA Affin General Insurance Bhd or AXA Affin Life Insurance Bhd to campaign@u12know.com and we will email you the Shopee voucher.

The more insurance product that you purchase from AXA Affin General Insurance Bhd and AXA Affin Life Insurance Bhd campaign, the more Shopee vouchers you can redeem.

Your profile data usage is per our Terms of Use, Cookie Policy and Privacy Notice and Personal Data Confidentiality.

Yes you may unsubscribe to u12know at anytime. Kindly send an email to support@u12know.com.